Effective Date: 1st January 2015
Welcome to Creative Cakes Australia Pty Ltd trading as Banana Digital (ABN: 70 605 796 736). Banana Digital (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable privacy laws.
By using our website, services, or products, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
We comply with applicable privacy laws including the Personal Data Protection Act (PDPA) of Singapore, the General Data Protection Regulation (GDPR), and other relevant data protection laws.
1. Business Information
Registered Business/Trading Name: Banana Digital
Registered Legal Name: Creative Cakes Australia Pty Ltd.
ABN: 70 605 796 736
ACN: 605 796 736
Incorporation Date: 13 May 2015
Company Type: Private Company Limited by Shares
Registered Office Address: 50 Otterden St, Gosnells WA 6110
2. Information We Collect
We do not store full credit card numbers or sensitive financial data. Payment processing is securely managed by PCI-DSS compliant providers such as Stripe, PayPal, or Airwallex.
We may collect the following types of personal information:
Personal Information:
Name, email address, phone number, and billing/shipping details.
Payment information, demographic information, preferences, and interests.
Usage Information:
Details about your interactions with our website and services, including browsing activity and time spent on pages.
Technical Information:
IP address, device type, browser type, operating system, cookies, and similar technologies.
3. How We Use Your Information
We use your personal information to:
Send appointment information, confirmation & reminder messages once you have booked an appointment with us on our website and opted-in to receive promotional and notification SMS from us.
Reach out to you if you have signed up for our updates.
Call you to provide information about an offer that you have previously expressed interested in, if you have opted into receiving messages and calls from us.
Provide and improve our sales training, implementation services, and software solutions.
Process payments, manage subscriptions, and send confirmations or invoices.
Send promotional emails, newsletters, or updates (with an opt-out option available at any time).
Comply with legal and regulatory obligations.
Use aggregated, anonymised data for analytics and business improvement purposes.
We may also process your information to fulfil our obligations under applicable laws related to Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and fraud prevention. Our legal basis for collecting and using your personal data may include: your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests. We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable laws (e.g., tax or accounting regulations).
4. Sharing Your Information
We may share your personal information with trusted third parties, including:
Payment Processors: e.g., Stripe, PayPal, Airwallex or other secure payment platforms.
Service Providers: e.g., email marketing platforms, hosting providers, CRM and customer support systems to facilitate service delivery.
Legal Authorities: As required to comply with laws or protect our legal rights.
We do not sell, rent, or trade your personal information to any third party for marketing or other purposes.
5. Data Security
We implement appropriate security measures to protect your personal information from:
Unauthorised access,
Alteration,
Disclosure,
Destruction.
These measures include encryption, secure access controls, and regular security reviews. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
Enhance your browsing experience,
Collect analytics about website performance and user behaviour.
You can manage cookies through your browser settings. Disabling cookies may limit certain website functionalities.
7. Your Rights
Depending on your location, you may have rights to:
Access: Request access to personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
Objection: Object to the processing of your personal information in certain circumstances, such as for direct marketing.
To exercise your rights, please contact us using the details in Section 9.
8. International Data Transfers
We may transfer your personal information outside your country (e.g., to cloud service providers or third-party tools). We ensure that such transfers comply with applicable data protection laws and that recipients provide equivalent protection for your personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be indicated by the “Effective Date” at the top of this page.
If we make material changes, we will notify you by:
Posting a notice on our website, and/orSending an email to registered users.
Continued use of our website and services after updates constitutes acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise your rights, please contact us:
Email: [email protected]
Phone: +61 483 950 888